One Care's Privacy Policy

Effective Date: September 1, 2021 

This Policy applies to the Service, which includes , its subdomains, our devices, mobile applications  (including the  One Care's Guardian App and Guardian Caregiver App), software, and all of the websites and internet properties owned or operated by us, regardless of the medium by which the Service is accessed by Users (e.g., via a web or mobile browser). This Policy was drafted to comply with applicable data protection laws. Users of the Service are under no statutory or contractual obligation, or other obligation to provide PII to us.

Information We Collect

We are the sole owner and controller of information collected on the Service. We collect several types of information from and about Users of the Service, including:

Personal Information: We may collect PII from you when you complete forms, navigate web pages, and in connection with other activities, services, features, or resources we make available on the Service. PII means any information relating to an identified or identifiable natural person. The type of PII we have collected, used, stored, and disclosed in the last twelve (12) months include the following categories of information:

Category Type(s) of Information

Identifying Information 
First Name, Last Name, Email, Phone Number, IP Address, Gender, Age (through Date of Birth), Height, Weight, Device Identifying Information
Activity Information  
Number of Steps, Distance Traveled, Heart Rate, Sleep Stages, Active Minutes 
Financial Information 
Credit/Debit Card Number, Expiration Date, Security Code, Billing Address 
Internet or Other Similar Network Activities 
Browsing History, Search History, Interactions with the Service, Download Information (for Apps and Software) 
Additional Information 
Personal reminders, alerts, contact list. You may disable our use of certain internet identifiers and activities through your device or browser settings. 

Deidentified Information: We may collect deidentified information from you that may not by itself reasonably identify you as the source when you navigate the Service (“Deidentified Information”). Deiden tified Information may include: (i) device type, (ii) device operating system, (iii) internet browser type, (iv) internet service provider, (v) referring/exit pages, (vi) date/time stamp, and (vii) clickstream information. We will take reasonable measures to ensure that Deidentified Information we collect is not personally identifiable and may not later be easily used to identify you as required by applicable law.

Children’s Information : We do not offer our services or promote the Service to, nor do we intentionally collect or retain PII from, children who are younger than 18 years of age. If we discover that we have inadvertently collected information from a child under 18 years of age, we will promptly take all reasonable measures to delete such information from our systems.

How We Collect Information

The information we collect depends on what Users do when they visit or utilize the Service. We collect PII and Deidentified Information in various ways, including:

Directly from You: We collect PII when you voluntarily submit PII to us while completing forms on the Service and in connection with other activities, services, features, or resources we make available on the Service. The PII we collect depends on what you do when you visit or utilize the Service or how you choose to communicate with us. Please note that we do not collect PII about you  unless you voluntary provide such PII by completing forms available on the Service and/or contacting us regarding the Service or our products and services .

Through Your Use of the Service: We may collect PII and Deidentified Information that your browser transmits when you visit the Service. We may also collect Deidentified Information about how you access and interact with the Service through the use of automated tracking technologies, such as session cookies, persistent cookies, and web beacons.

Through Our Use of Cookies: A cookie is a small data file that is transferred to an internet browser, which enables the Service to remember and customize your subsequent visits. We

may use session cookies to make it easier for you to navigate the Service. In particular, we may use session cookies to record session information, such as which web pages you visited and to track your activity on the Service. Session cookies expire when you close your browser. We may also use persistent cookies to track and target your interests to enhance your experience on the Service. Persistent cookies remain on your device for an extended period of time.

Most internet browsers automatically accept cookies. However, you can instruct your internet browser to block cookies or to provide you with a warning prompt before you accept cookies from the Service. Please refer to your internet browser’s instructions to learn more about these functions. If you reject cookies, the functionality of the Service may be limited and you may not be able to participate in several of the Service’s features.

Additionally, we may use web beacons, which are single-pixel, electronic images embedded in the Service that allow us to gather information about your browsing activities on the Service.

From Third Party Services: We may collect PII about you from third parties whose privacy practices may differ from the practices described in this Policy. For example, we may partner with a third party company that offers One Care's Services. In such instances, the third party company may provide us with your PII.

We do not make any representations or warranties concerning, and will not in any way be liable for, any informational content, products, services, software, or other materials available through third parties. Your use of third parties’ services and/or third party websites is governed by and subject to the terms and conditions of those third parties and/or third party websites. We encourage you to carefully review the privacy policies and statements of such third parties and/or third party websites.

How We Use Information

We may use Users’ PII for lawful business purposes : (i) as necessary for the performance of a contract (such as our Terms of Use), (ii) for our legitimate interests, so long as they are not overridden by Users’ own rights and interests, or (iii) as required by law. These purposes include:

  • Emergency Services: We may use and share your PII (such as geolocation data) with emergency medical services to facilitate care to you.

  • Customer Service and User Communications: We may use your PII to help us respond to your inquiries, questions, requests, and support needs more efficiently.

  • User Experience Personalization : We may use Users’ PII and/or Deidentified Information in the aggregate to analyze Users’ browsing and usage activities and patterns in order to understand Users’ interests and preferences with respect to the Service and our services. This will h elp us optimize and customize your experience on the Service.

  • Direct Marketing: We may use your PII to send you promotional materials. You have the right to opt-out of receiving direct marketing.

  • Business Optimization: We may use your PII and/or Deidentified Information to improve the content on our web pages, to customize the content and layout of our web pages, and in managing our everyday business needs. We may also use your feedback to improve the Service and our services. All of this is done with the intention of making the Service more useful for you.

  • Safety and Security: We may use your PII and/or Deidentified Information to promote the safety and security of the Service, our users, and other parties. For example, we may use the information to authenticate users, facilitate secure payments, protect against fraud and abuse, respond to a legal request or claim, conduct audits, and enforce our terms and policies.

We will not collect additional categories of PII or use PII we collected for materially different, unrelated, or incompatible purposes without providing you notice.

How We Disclose Information

We may disclose Users’ PII to third parties for a business purpose as described below.

Otherwise, we do not sell or rent PII, and will not disclose Users’  PII to third parties without your permission.

  • To Our Affiliates: We may disclose your PII to affiliates, including companies within the One Care's group.

  • To Service Providers: We may disclose your PII to third party service providers that assist us in providing user support, communicating with Users, and promoting our services, as well as third party service providers that provide other services to us relating to our services and/or the Service. This includes disclosing PII to emergency medical service providers (including emergency call centers) in the event of an emergency.

  • Law Enforcement, Safety, and Legal Processes: We may disclose your PII to law enforcement or other government officials if it relates to a criminal investigation or alleged criminal activity. We may also disclose your PII: (i) if required or permitted to do so by law; (ii) for fraud protection and credit risk reduction purposes; (iii) in the good-faith belief that such action is necessary to protect our rights, interests, or property; (iv) in the good-faith belief that such action is necessary to protect your safety or the safety of others; or (v) to comply with a judicial proceeding, court order, subpoena, or other similar legal or administrative process.

  • Sale or Acquisition of Assets: If we become involved in a transaction involving the sale of our assets, such as a merger or acquisition, or if we are transferred to another company, we may disclose and/or transfer your PII as part of the transaction. If the surviving entity in that transaction is not us, the surviving company may use your PII pursuant to its own privacy policies, and those policies may be different from this Policy.

Type of Information Disclosed

In the last twelve (12) months, we have disclosed the following categories of PII to third parties for a business purpose:

  • Geolocation

  • GPS location


The security and confidentiality of your PII is very important to us. We use commercially reasonable security measures to protect your PII on the Service. However, no data transmitted over or accessible through the internet can be guaranteed to be 100% secure. As a result, while we attempt to protect your PII, we cannot guarantee or warrant that your PII will be completely secure (i) from misappropriation by hackers or from other nefarious or criminal activities, or (ii) in the event of a failure of computer hardware, software, or a telecommunications networks.

Data Retention

We will retain Users’ PII while they maintain an account with us or to the extent necessary to provide the services through the Service. Thereafter, we will keep PII for as long as necessary: (i) to respond to any queries from Users; (ii) to demonstrate we treated Users fairly; (iii) for ordinary business continuity procedures; or (iv) to comply with any applicable laws. We delete PII within a reasonable period after we no longer need the information for the purposes set out in this Policy.

Your Privacy Rights

One Care's respects Users’ privacy. Therefore, we recognize the following user privacy rights:

  • Right to Access: You have the right to request a copy of your PII.

  • Right to Rectification: You have the right to request that we correct any mistakes in your

  • PII.

  • Right to Deletion: You have the right request that we delete your PII.

  • Right to Restrict Processing: You have the right to restrict processing of your PII.

  • Right to Opt-Out to Processing: You have the right to object to our processing or your

  • PII.

  • Right to Data Portability: You have the right to receive your PII in a structured,

  • commonly used and machine-readable format.

To exercise your rights, please (i) follow the instructions in the “Accessing, Updating, and Controlling Information” section below and (ii) contact us at the “Contact Information” provided below. Please be aware that your rights may be limited to the extent permitted by the applicable law.

California Privacy Rights

California’s “Shine the Light” law permits Users of the Service that are California residents to request certain information regarding our disclosure of PII to third parties for their direct marketing purposes. To make such a request, please contact us at the Contact Information provided below.

Cross Border Data Transfer

To deliver the services through the Service, it may be necessary for us to share Users’ PII o utside the European Economic Area (“EEA”). We may share Users’ PII with Company affiliates and services providers located in other countries. In the event we transfer PII outside the EEA, we will take commercially reasonable measures to ensure the transfer complies with applicable data protection laws and PII is securely transferred. Our standard practice is to use standard contractual clauses approved by the European Commission to facilitate such data transfers. If you have any questions about our data tra nsfer practices, please contact us at the “Contact Information” provided below.

Do Not Track Disclosure

Some internet browsers may transmit “do -not- track” signals to websites with which the browser communicates. The Service does not currently respond to th ese “do -not- track” signals.


We do not participate in bulk email solicitations that you have not consented to receiving (i.e., “Spam”). We do not sell or disclose customer lists or email address lists to unrelated third parties. Except as otherwise provided herein, we do not share PII with any third party advertisers.

Third Party Links

The Service may contain links to other websites or applications (“Linked Services”) that are not owned by the Company. We do not control the collection or use of any information, including PII, which occurs while you visit Linked Services. Therefore, we make no representations or warranties for  — and will not in any way be liable for — any content, products, services, software, or other materials available on Linked Services, even if one or more pages of the Linked Service are framed within a page of the Service.

Furthermore, we make no representations or warranties about the privacy policies or practices of the Linked Services, and the Company is not responsible for the privacy practices of those Linked Services. We encourage you to be aware of when you leave the Service and read the privacy policies of Linked Services.


We reserve the right to update this Policy from time-to-time in our sole discretion. If our privacy practices change materially in the future, we will post an updated version of the privacy

policy to the Service. It is your responsibility to review this Policy for any changes each time you use the Service. We will not lessen your rights under this Policy without your explicit consent. If you do not agree with the changes made, we will honor any opt-out requests made after the Effective Date of a new privacy policy.

Withdraw Consent

Generally, we do not process PII based on consent. However, in the event we do, you have the right to withdraw your consent at any time, without affecting the lawfulness of the processing based on said consent before its withdrawal. If you would like to withdraw your consent, please contact us at the “Contact Information” provided below.

Accessing, Updating, and Controlling Information

If you ever wish to exercise your privacy rights and access, update, or control your PII, you may do so by modifying your account settings or contacting us at the “Contact Information” provided below. To help us process your request, please provide sufficient information to allow us to identify you in our records. We reserve the right to ask for additional information verifying your identity prior to disclosing any PII to you. Should we ask for verification, the information you provide will be used only for verification purposes, and all copies of the information will be destroyed when the process is complete.

If you wish to opt-out of receiving update messages and/or direct marketing communications from us, you may opt-out by following any instructions included in the communication or by contacting us at the “Contact Information” provided below. Please be aware that although you may opt-out of update messages and/or direct marketing communications, we reserve the right to email you administrative notices regarding the Service, as permitted under the CAN-SPAM Act.

We will make commercially reasonable efforts to respond to all requests without unreasonable delay and in any event within one (1)  month of receipt of a Users’ request. Where circumstances require, we may extend the reply period for an additional two (2) months. Please be aware that requests may be limited to the extent permitted by applicable law.

Contact Information

If you have questions about this Policy or wish to contact us with questions or comments, please contact us at:

One Care's, Inc. 

Attn: Legal Department 

114 State Road 46 E Batesville, IN 47006 

1 (866) 987-0468

Effective Date

This Policy was last modified as of the effective date printed above. This version of the privacy policy replaces and supersedes any prior privacy policies applicable to the Service.